ARTICLE | March 23, 2023

Our Technology Support team uses our own proven approach and best practices to offer practical IT solutions for your business. It’s our desire to not only provide secure and reliable technology, but also to create more time for what you do best — run your business. Whether you’re looking for a full-scope provider or experienced advisors to support your existing in-house technology team, Larson Gross has a customized solution to meet your need.

Our Approach to Service Your Business

Getting to know you and your business, along with its goals and pain points is fundamental to creating a lasting relationship. That’s why we offer a complimentary network assessment as the first step toward building a connection with you.

After we’ve identified areas of strength and opportunity, we’ll have a collaborative dialogue to create a scope of work that fits your unique needs. While other providers offer rigid monthly packages that either provide too little or too much, we understand every business is different and work to provide exactly what you need.

How We Can Help

Complimentary Network Assessment

As we mentioned, every relationship starts with getting to know each other. As part of our complimentary network assessment offering, we come to your business (or work remotely) to perform an assessment that will evaluate your network’s configuration, security, and health. We then share our findings in a deliverable format that you get to keep and offer recommendations as to how we can provide value.

Server and Workstation Management

Our proactive, remote management of your servers and workstations allows us to identify issues before they become problems, eliminating the stress and panic brought on by a broken technology surprise. Our management includes remote control assistance, disk space monitoring and cleanup, and real-time visibility of potential trouble spots.

Help Desk Services

When your system goes down, isn’t communicating properly or is simply just misbehaving, you need an experienced IT professional to get you back up and running. Our talented IT staff is here to quickly and efficiently resolve support issues as they occur. By sending us an email, texting us, or using our friendly customer portal, you can get prompt assistance with troubleshooting your network workstation, printers, software, and applications.

Azure/Cloud Services

Interested in seeing if moving to the cloud is the right solution for your business? We can help you understand the benefits, costs, and risks to make the best decision that’s right for you.

Azure Servers: Whether it’s time to replace your aging or underpowered servers or the need to spin up a reliable and fast solution without investing in the physical hardware we can help design and set up a scalable, secure, and cost-effective cloud-hosted server solution.

Azure Virtual Desktop can help move your workers to a secure, accessible, fast, reliable and cost-effective remote desktop solution by putting our Windows 10/11 workstations in the cloud.

Backup and Disaster Recovery

No one likes to think about the possibility of losing everything, but preparing for it could be one of the most important decisions you make. Our backup strategy combines two approaches. First, when quick recovery is needed, we keep a copy of your backups onsite at your location. We also replicate a backup copy offsite, in a secure cloud environment, ensuring that your data is secure regardless of what disaster you encounter.

Business Intelligence (BI)

Our business intelligence services collect and analyze data from business applications transforming it into actionable information that allows you to make informed business decisions. We can provide custom report development using data visualization tools (Excel, SSRS, Power BI) highlighting KPIs that enable data-driven decision making. If your data is stored in SQL databases and not easily accessible, we can use our SQL expertise to deliver that data to you in a way you can use it.

Automations & Integrations

Looking to automate business processes to improve productivity and efficiency? We have experience working with APIs (application programming interface) creating connections between different systems to automate recurring tasks, collect data and send notifications by using RPA (robotic process automation) tools including Power Automate.

Security Solutions

New technology threats surface every day. It’s no longer enough to simply install a firewall and forget about it. Our basic security management includes features we trust and use ourselves, including SPAM filtering, proactive anti-virus protection, spyware defense, and security updates for individual workstations and servers. Many businesses are having to deal with additional security compliance to qualify for Cybersecurity Insurance or to comply with government contracts, HIPAA or PCI. Our customizable Security Solutions include Dark Web monitoring, Penetration Testing, and an Endpoint Detection and Response program backed by a dedicated 24/7 Security Operations Center staffed with cybersecurity experts ready to respond to any suspicious behaviors on your systems. If you have specific security requirements, we can help you define a strategy that fits best with your needs.

HIPAA Risk Assessments

The Health Insurance Portability and Accountability Act (HIPAA) is the standard for protecting sensitive patient data. We offer HIPAA risk assessments that address whether your current technical safeguards meet compliance standards. Our comprehensive HIPAA assessment includes a written bi-annual risk profile, management plan, and documented evidence for your HIPAA compliance.

PCI Compliance Assessments

The Payment Card Industry (PCI) Data Security Standards is a requirement for protecting cardholder data. We offer PCI assessments that address whether your current data safeguards meet compliance standards while featuring annual risk analysis, management plans, and documented evidence for your PCI compliance.

Microsoft Office 365 Management

As a Microsoft Partner, we can offer you Microsoft Office 365 applications at a reduced cost, including Word, Excel, Outlook, Teams, OneDrive, and SharePoint. We also can help you migrate to a Microsoft cloud-hosted email system, providing you with a professional solution without the hassle of transitioning email yourself.

Remote Access Implementation

A decade ago, working outside the office seemed impossible. Today, it’s considered a necessity for many businesses. We can help you set up remote access, allowing you to securely access your data and business applications from anywhere with internet access.

Virtual Chief Technology Officer

Between day-to-day needs and strategic planning, you don’t always have the time to be thinking about technology. In addition to our support services, we can work collaboratively with your team to create IT strategies, workflows, and budgets that align with your business needs.

 You started your business to follow your passion. But, somewhere along the way, you found yourself spending time on HR, marketing, finance, and yes, even IT.

We’d like to help you get back to what you do best, by doing what we do best. Let our passionate technology support team use their skills and experience to help your business grow and successfully achieve its goals.